Common Problems in Battery Pack Procurement

Browse our FAQ list to find instant answers to most purchasing & customization questions. If you cannot find the information you need, reach out to our customer service or engineers directly to discuss your custom lithium battery project.

Got questions? Find your answers right here

A: We are a professional lithium battery manufacturer and supplier based in China. Around 90% of our batteries are exported overseas.

You are warmly welcome. Our factory is located in Shenzhen. Please contact us to arrange the factory tour.

Our company is certified with ISO9001.
Yes (we can provide the certificates if referring to the three ISO certifications mentioned above).
All products comply with CE, RoHS, FCC and REACH standards.

Yes, ranging from 3D drawing, BMS development to mass production and delivery.

Certainly, including CAN/RS485 communication, SOC display and heating function.

Our sales and technical teams will guide you through the whole design process.

We can substitute 95% of batteries on the market, including medical batteries and e-bike batteries.

Yes, we develop both hardware and software for battery management, with relevant software certificates.

Yes, including arc, round and D-shaped designs.

Sure, we support customized brand and logo printing as required.

Free samples are available for customers to test or use depending on different model requirements. Please contact our company for details.

Test samples are available, with all related fees and shipping costs borne by the customer.

Please provide information including discharge current, capacity and dimensions. Payments can be made via PayPal, Alibaba Trade Assurance or wire transfer to our corporate account.

Versions with or without PCM can be provided as per your requirements.

We supply connectors from brands including JST, Molex, Hirose and Amass.

Product packaging fully complies with UN38.3 standards to guarantee safe transportation by air, sea and land.

Yes, we only adopt 100% brand-new Grade A cells.

Yes, every battery undergoes a complete full-process test before shipment.

CE、UL、KC、PSE、BIS、CCC、UN38.3

There is no strict MOQ, yet unit prices vary according to order quantities.

Yes, customers are welcome to visit our factory for product quality inspection before shipment.
Approx. 10 to 30 days; bulk orders: 20 to 50 days.

Sea freight: about 30 days to the US and Canada; around 35 days to the EU; 7–18 days to Southeast Asia; 22–32 days to Dubai and Saudi Arabia in the Middle East. Please contact our customer service if you want to know about other shipping methods such as air freight, rail transport or dedicated logistics lines.

Yes, provided they accept dangerous goods (batteries).

For bulk goods, UPS, DHL, FedEx, air freight or sea freight are all optional.

Yes, tracking details will be provided after shipment.

We accept T/T wire transfer and PayPal payments.

Please contact us to apply for a Return Merchandise Authorization (RMA); replacement items will be shipped with your next order.

Shenzhen, Hong Kong and other seaports across China are available.

Special formulations suitable for -40°C are available.

FOB, EXW, DDP, DDU and others.

Yes. The certification fee can be rebated once your cumulative order quantity reaches a certain threshold; the required quantity varies by model.

Still have doubts?

Feel free to leave us a message anytime for consultation. Whether you have new questions or want to learn more about lithium batteries, simply submit your requirements, and we will try our best to provide solutions that meet your demands.

Contact Us

Let's start customizing your ideal batteries right away.

Please fill in your contact information in the form, and we will get in touch with you within 24 hours.

Contact Us